Face ID Issue In iPhone X & iPhone 11 Explained – How To Get Face ID iPhone X Repair?

February 3, 2025

Face ID is one of the best features of the iPhone X and iPhone 11. It lets users open their phones, pay for things, and get to apps quickly and safely. But a lot of people have had problems with this technology, from Face ID not working at all to having trouble setting it up. If you’re having these problems, don’t worry—this article will help you figure out what’s wrong, how to fix it yourself, and when and how to get professional help.

Figuring out the Face ID problem

A TrueDepth camera projects and analyses more than 30,000 invisible dots to make an exact depth picture of your face. This is how Face ID works. This complicated system can still have issues, especially on newer iPhones like the iPhone X and iPhone 11. The problems can be anything from the system not being able to recognise your face to mistakes made during setup.

Face ID Issues That People Often Have

These are some of the most usual problems with Face ID:

Fail to recognise the face: Face ID might not be able to recognise your face, even after setting it up more than once.

Face ID set-up mistakes: During the setup, you might get messages saying that Face ID can’t be used or that the device can’t finish the process.

Face ID that works slowly or not at all: Some users have said that Face ID takes longer than normal to open their phones or doesn’t work at all.

Possible Reasons for Face ID Problems

Some of the things that could go wrong with Face ID on your iPhone X or iPhone 11 are:

Problems with sensors: The infrared camera, dot projector, and flood light are some of the sensors that Face ID uses. Face ID might not work if any of these parts are broken or not working right.

Bugs in the software: Face ID can act up sometimes when there are problems with the iOS software. If you have an old or broken version of iOS, Face ID might not work right.

Obstacles in the form of If there are scratches, dirt, or smudges on the TrueDepth camera lens, it might not be able to read your face correctly.

Steps to Fix Problems

Before deciding that Face ID is forever broken, you should try a few simple steps to fix the problem. These easy steps might fix the issue without the need for professional help.

Clean the TrueDepth camera

Because the TrueDepth camera technology is so sensitive, even small things like dust or smudges can stop it from working right. On the front of your iPhone, use a clean, lint-free cloth to wipe it down. Make sure the camera is clean.

Turn your iPhone off and on again

Small software bugs that might be affecting Face ID can be fixed by restarting your iPhone. Hold down the side button and either volume button until the slider shows up. Slide the slider to turn off the phone. It will turn back on when you press and hold the side button again after a few seconds.

Get the newest version of iOS

Apple regularly puts out updates that fix bugs and make features like Face ID work better. To make sure you have the most up-to-date version of iOS, go to Settings > General > Software Update.

Clear your Face ID

Should the problem still happen, try clearing Face ID and setting it up again. How to do it:

To get to Face ID & Passcode, go to Settings.

Click on Forget Face ID.

To set up Face ID again, just follow the steps on the screen.

Look for damage to the body

Keep an eye on your iPhone for any signs of damage, especially near the camera. If the screen is broken or cracked, it could be messing up Face ID’s sensors.

When You Should Get Help from a Pro

If the steps above didn’t help and Face ID still doesn’t work, you might need to get help from a professional. In some situations, you need to use advanced analysis and fix.

Software problems that won’t go away

If Face ID still doesn’t work after updating iOS and restarting the feature, the problem might be more difficult than a simple software glitch. In this case, you might need to restore your iPhone to original settings or do more complicated diagnostics, which is something that only professionals should do.

Possible damage to hardware

If your iPhone has been dropped or has been in water, for example, the cameras that power Face ID could be broken. This kind of problem can’t be fixed by basic troubleshooting; it needs to be fixed by a qualified worker.

It says “Face ID Not Available.”

The “Face ID is not available” error could mean that there is a problem with the gear, like a dot projector or IR camera that isn’t working. To check out and fix this, you need professional diagnosis tools.

Where to Get an Expert to Fix It

If you need skilled help, you have a few choices:

Apple Store: The best way to get fixes that aren’t covered by warranty or that are covered by warranty is to go to an official Apple Store. The experts there can do troubleshooting tests and fix parts that are broken.

Service Providers Authorised by Apple: Service Providers authorised by Apple are trained to fix Apple products using original parts.

Repair shops that are not affiliated with the manufacturer: Repairs can be done by independent shops for less money, but it’s important to make sure they use good new parts and have skilled workers.

Cost to Fix: Fixing your Face ID can be pricey, especially if your device is no longer under protection. When your iPhone X or iPhone 11 is out of service, Apple will usually fix it for $200 to $300. Repair shops may have lower prices, but you should make sure that the service is as good as it costs.

Advanced Solutions for Users Who Are Good with Technology

Advanced methods can be tried by people who know a lot about the hardware and software of the iPhone. But you should be careful when dealing with these. You can use advanced diagnostic tools to test the TrueDepth camera system or look for specific hardware problems. However, if you handle it wrong, you could lose your guarantee or do more damage.

In conclusion

Face ID is an important tool that makes your iPhone X or 11 safer and more convenient, so it’s annoying when it doesn’t work right. Many people will be able to quickly fix their problems by following the troubleshooting steps in this guide. But if the problem keeps happening, don’t be afraid to get help from a professional. Whether it’s a problem with the program or the hardware, acting quickly can fix your device and keep your info safe.

Why is Face ID not working after an iOS update?

Sometimes, iOS updates can cause compatibility issues with Face ID. Try restarting your phone or resetting Face ID. If the issue persists, check for a subsequent iOS update that might address the problem.

Can Face ID be repaired?

Yes, Face ID can be repaired, but it depends on the cause of the issue. Software problems can often be resolved with updates or resets, while hardware issues require professional repair.

How much does it cost to repair Face ID?

If your iPhone is out of warranty, Face ID repair typically costs between $200 and $300 at an Apple Store. Third-party repair shops may offer lower prices, but the quality of parts and service varies.

Does AppleCare+ cover Face ID repairs?

Yes, AppleCare+ covers Face ID repairs, but a service fee may apply depending on the nature of the repair and whether it’s due to accidental damage.