Why does my iPhone send incoming calls directly to voicemail?

March 24, 2023

If your iPhone has no service, Do Not Disturb is on, or a Carrier Settings update is available, it goes directly to voicemail. MrFix experts will help you find and fix the issue.

No-Service/Airplane Mode:

When your iPhone can’t connect to mobile towers or is in Airplane Mode, all calls go to voicemail.

In Settings, toggle Airplane Mode. Disable Airplane Mode. Tap to turn on Airplane Mode. Tap again to turn off Airplane Mode.

Do Not Disturb:

Do Not Disturb mutes incoming calls, text message notifications, and alerts when your iPhone is locked. Do Not Disturb sends incoming calls to voicemail.

Swipe down from the top right (iPhones with Face ID) or up from the bottom of the screen to access Control Center (iPhones without Face ID). The Moon icon ‘Do Not Disturb’ is white and purple. To disable it, tap the icon.

Open Settings and tap Focus -> Do Not Disturb. If your iPhone runs iOS 14 or older, open Settings and tap Do Not Disturb. Is Scheduled turned on? If so, your iPhone will automatically turn Do Not Disturb on and off when you sleep.

Focus Call Settings Customization:

iOS 15 lets you change Focus settings, so calls don’t go to voicemail. Tap Settings -> Phone Calls. You have options.

First, leave the switch at the top of the screen if you don’t want repeated calls muffled. When a Focus is on, choose to hear calls from Everyone, No One, or Favorites.

Unmute, unknown callers:

Unknown callers will be sent to voicemail. Even though the call goes to voicemail, it shows up in Recents.

Tap Phone under Settings. Switch off Silence Unknown Callers.

Disable call forwarding:

Call Forwarding sends unanswered calls to another number. Call Forwarding unconditional forwards calls without ringing or allowing you to answer. Call Forwarding may send your iPhone to voicemail.

Tap Phone->Call Forwarding in Settings. Disable Call Forwarding.

iPhone Update:

iPhone updates can fix software faults, especially if a modem update is included. Tap General > Software Update in Settings. If an iOS update is available, tap Download and Install.

Uninstall Spam apps:

RoboKiller can block spam. Sometimes they block the calls you desire. Uninstalling spam-blocking apps on your iPhone may help.

Holding the app icon opens the quick action menu. Tap Remove App->Delete App->Delete.