Privacy Policy

This Privacy Policy for Mr Fix Cell Phone and Computer Repair (“we,” “us,” or “our”), describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:

• Visit our website at https://mrfixelectronics.com/, or any website of ours that links to this Privacy Notice
• Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@mrfixva.com.

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Names
• Phone numbers
• Email addresses

Sensitive Information. We do not process sensitive information.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Device and Web Browsing Information

We gather data about your devices and online activities when you access our website. This includes your IP address, the type of browser, devices, and operating systems you utilize, as well as unique identifiers linked to your devices. We also collect information about the pages you visit, the features you use, and the dates and times of your interactions. Additionally, we may obtain details about your internet service provider. This comprehensive data collection helps us understand how users interact with our site and enables us to improve our services and user experience.

How Long Do We Keep Your Information

We retain personal information for varying durations based on its intended use, our business requirements, and legal obligations. Our retention policies are designed to keep data only as long as necessary to meet the original purpose of collection, comply with our record-keeping standards, and satisfy relevant statutes of limitation and legal mandates. Once the retention period expires, we permanently delete personal information using methods that prevent any possibility of recovery or reconstruction.

Data Technologies

Data Technologies encompass a variety of tools and methods used to automatically gather information about users and their interactions with online services. These may include cookies, tokens, tags, web beacons, and server logs, among others. These technologies collect diverse data, such as demographic information, technical details about users’ devices, browsing behavior, and IP addresses. Companies often combine this data to enable certain features and analyze user activity. Third-party service providers may also use these technologies to track browsing activity across websites and deliver targeted advertisements. Cookies, which are text files stored on users’ devices, fall into categories such as “Strictly Necessary,” “Functional,” and “Advertising,” each serving different purposes. The duration of cookie storage varies between persistent and session cookies. 

Additionally, companies may track email engagement through methods like link following. While these technologies offer valuable insights and enhance user experience, they also raise important considerations regarding user privacy and data management.

How We Use Your Information

We utilize the information you provide for various purposes, primarily to deliver the services you’ve requested and enhance your experience on our website. This includes addressing technical issues, improving site functionality, and personalizing content to make your visits more engaging. Additionally, we may use this data for advertising purposes, including targeted marketing. 

Your personal information helps us respond to your inquiries or any requested service. It’s also valuable in meeting our legal and regulatory obligations, as well as industry standards and best practices. This encompasses conducting necessary business screenings. When you voluntarily share personal details through email or online forms, we use that information to address your specific needs and provide the assistance or information you’ve requested.

How We Share Your Information

We protect your information and do not sell or rent it. We use and disclose your data as outlined above or as required by law. This may involve sharing with service providers, corporate affiliates, regulators, and promotional partners to operate our business, provide services, comply with regulations, and market products. In case of a business transfer, we’ll notify you of any changes to your data usage. We may also use your information to protect our rights and property, comply with legal processes, and prevent fraud or harm. 

Third-party service providers, including credit bureaus, identity verifiers, customer service operators, and data analytics companies, may receive your information to assist us in our operations. We may share data for joint ventures and customize communications to you. Your information might be disclosed in response to law enforcement requests or subpoenas. SMS consent or phone numbers for the purpose of SMS aren’t shared.

You Control the Ads You See

We work with other companies to show you ads based on your online activity across different websites and apps. This is called “Targeted Advertising.” Here’s how it works: When you visit our website, we (or these other companies) might place small files called “cookies” on your device. These cookies help us show you relevant ads on our website and other websites you visit.

Taking Control:

• Cookie Preferences: Many websites have a “cookie settings” menu where you can choose which cookies you allow. Look for this on our website!
• Do Not Track: Your web browser might have a “Do Not Track” setting. We respect this setting and won’t use certain cookies if it’s enabled.

Here are some of the companies we partner with for advertising:

• Meta Platforms (including Facebook and Instagram)
• Google (including Google Ads)

No Profiling

We do not use your personal information to make automated decisions about you that could have significant consequences, such as profiling you based on your financial situation, health, or behavior.

Your Rights

You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:

• Right to know whether or not we are processing your personal data
• Right to access your personal data
• Right to correct inaccuracies in your personal data
• Right to request the deletion of your personal data
• Right to obtain a copy of the personal data you previously shared with us
• Right to non-discrimination for exercising your rights
• Right to opt out of the processing of your personal data if it is used for targeted advertising the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects (“profiling”)

How to Exercise Your Rights

To exercise these rights, you can contact us by emailing us at info@mrfixva.com.

Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.

How Do We Keep Your Information Safe?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

Children

We don’t collect information from children under 16. We also don’t advertise to them. If we accidentally get information from a child, we’ll delete it. For more tips on protecting kids online, visit the Federal Trade Commission.

Changes to this Policy

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated “Revised” date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

Privacy Contact Information

If you have questions or comments about this notice, you may email us at info@mrfixva.com or contact us by post at:

Mr Fix Cell Phone and Computer Repair

503 E Main St

Charlottesville, VA 22902

United States

Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please send us an email at info@mrfixva.com.